Privacy Policy
Effective date: May 5, 2026
Rooke ("we," "us," or "our") operates https://rooke.ai and the Rookeplatform (the "Service"). This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.
By accessing or using the Service, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use the Service.
1. Information We Collect
Account Information
When you create an account, we collect your name, email address, and password. We also collect information about your business — business name, service types, operating hours, and phone numbers — when you configure your Rooke profile.
Call Data
The Service processes inbound phone calls on your behalf. When a call is handled by the AI agent, we collect and store the caller's phone number, call duration, call status, a full transcript of the conversation, and structured data extracted from the call (such as the caller's name, address, and described issue).
Customer Records
We store customer records created from calls or imported by you, including names, phone numbers, service addresses, equipment records, and service history. This data belongs to you and is stored on your behalf.
SMS Communications
The Service sends SMS messages to your customers on your behalf — job booking confirmations, follow-up reminders, review requests, and seasonal maintenance reminders. Message content and delivery status are logged and associated with the relevant job or customer record.
Payment Information
Billing is processed by Stripe. We do not store your credit card number, CVV, or full payment details on our servers. We receive confirmation of payment status and your subscription plan from Stripe.
Usage Data
We automatically collect information about how you interact with the Service, including your IP address, browser type and version, pages visited, and timestamps. This data is used to operate and improve the platform.
Cookies
We use session cookies to keep you logged in and preference cookies to remember your settings. You can disable cookies in your browser, but some features of the Service may not function correctly without them.
2. How We Use Your Information
- Provide, operate, and maintain the Service
- Process and route inbound calls using the AI phone agent
- Create and manage job bookings and customer records
- Send follow-up SMS messages on your behalf
- Process subscription payments and manage billing
- Send account notifications — onboarding, billing, and service updates
- Respond to support requests
- Monitor platform health, detect errors, and improve reliability
- Comply with legal obligations
We do not sell your personal information or your customers' data to third parties. We do not use call transcripts or customer data to train general-purpose AI models.
3. Data Retention
We retain your account data for as long as your account is active. Call records, transcripts, and customer data are retained for the duration of your subscription plus 90 days after cancellation, after which they are deleted. You may request earlier deletion by contacting us at support@rooke.ai.
4. Third-Party Service Providers
We use the following third-party services to operate the platform. Each provider has access only to the data necessary for their function.
| Provider | Purpose |
|---|---|
| Vapi.ai | AI phone agent — processes call audio and generates transcripts |
| Twilio | Phone number provisioning and SMS delivery |
| Stripe | Subscription billing and payment processing |
| Supabase | Database and authentication infrastructure |
| Resend | Transactional email delivery |
| Railway | Application hosting and infrastructure |
5. Data Security
We implement commercially reasonable technical and organizational measures to protect your data, including encrypted connections (TLS), row-level security on our database, and access controls that limit which personnel can access your information. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
6. Data Transfer
Your information may be processed and stored in the United States and other countries where our service providers operate. Data protection laws in those countries may differ from the laws in your jurisdiction. By using the Service, you consent to this transfer.
7. Your Rights
Depending on where you are located, you may have the following rights regarding your personal data:
- Access — request a copy of the personal data we hold about you
- Correction — request correction of inaccurate data
- Deletion — request deletion of your data (subject to legal retention requirements)
- Portability — request your data in a machine-readable format
- Opt-out — opt out of marketing communications at any time by following the unsubscribe link in any email we send
California residents have additional rights under the CCPA, including the right to know what personal information is collected and shared, and the right to non-discrimination for exercising their privacy rights.
To exercise any of these rights, contact us at support@rooke.ai.
8. Children's Privacy
The Service is not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal information, we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page and notify you by email if the changes are material. We encourage you to review this policy periodically.
10. Contact Us
If you have questions or concerns about this Privacy Policy, or wish to exercise your data rights, contact us at: